Privacy Policy

Privacy Policy of PRIME Institute, LLC

Effective Date: May 27, 2024

Welcome to the Privacy Policy of PRIME Institute, LLC (“PRIME Institute,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (https://www.primeinstitute.us/) and any related services, sales, marketing, or events (collectively referred to as the “Services”).

1. Introduction

PRIME Institute, LLC provides medical and wellness services designed to promote optimal health and well-being. Our Privacy Policy helps you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

2. Types of Information Collected

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, etc.
Health Information: Information relating to treatments, consultations, and health status necessary for our services.
Transactional Data: Billing and payment data.
Technical Data: Cookies, analytics, and usage data from our website.

3. How Information is Collected

We collect information:

Directly from you: When you provide it to us (e.g., filling out forms, signing up for services or newsletters).
Automatically: As you navigate through the site (information collected through cookies and analytics tools).
From third parties: Such as healthcare providers or marketing partners.

4. Purpose of Data Collection

The data we collect serves to:

Provide and manage our Services.
Improve customer service and website user experience.
Communicate with you about your account or services requested.
Comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Data Security Measures

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These include encryption, firewalls, and secure server facilities.

6. Data Sharing

We do not sell, trade, or rent user information to third parties for marketing purposes. We may share your data with trusted third-party service providers as necessary for them to perform services on our behalf, including:

Payment processing
Data analysis
Email delivery
Hosting services
Customer service

These third parties are prohibited from using your personal information for any purpose other than to provide these services to us, and they are required to maintain the confidentiality of your information.

7. User Rights

As a user of our website and services, you have the following rights regarding your personal information:

Right to Access: You can request access to the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions prescribed by law.
Right to Restrict Processing: You may request that we restrict the processing of your personal information.
Right to Data Portability: You can request a copy of your personal data in a machine-readable format.
Right to Object: You can object to the processing of your personal information.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the details provided below.

8. Contact Information

If you have any questions or concerns about our Privacy Policy, our data practices, or our compliance with applicable law, please contact us at:

PRIME Institute, LLC

Address: 475 Biltmore Way, Suite 314, Coral Gables, FL 33134
Email: info@primeinstitute.us
Phone Number: (786) 866-7804

9. SMS Consent

We require your explicit consent for sending promotional and informational SMS messages as part of our services. This consent is obtained separately when you provide your mobile phone number. We do not share SMS consent with third parties.

This Privacy Policy outlines how we protect your personal information and uphold your rights. By accessing our website and using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this policy periodically for any changes. We do not share, sell, or rent personal information with any third parties/affiliates.